Shipping policy

Shipping Policy

At Nomo, we want your order to reach you quickly and reliably. This policy explains how shipping works when you order from us.

1. WHERE WE SHIP

We currently ship exclusively within the United Arab Emirates. We do not offer international shipping at this time.

2. SHIPPING COST

Shipping is free on every order, with no minimum purchase required.

3. ORDER PROCESSING TIME

Orders are typically processed within 24 hours of being placed. During high-demand periods, processing may take slightly longer, and we'll notify you if there's a significant delay.

4. DELIVERY TIME

Once your order has been processed, delivery typically takes 1 to 3 business days, depending on your Emirate. Most orders arrive well within this window.

Please note that delivery estimates are not guaranteed and may occasionally be affected by factors outside our control, including courier delays, weather, or public holidays.

5. ORDER TRACKING

Once your order ships, you will be notified so you can track its progress. If you haven't received tracking information within 24 hours of placing your order, please contact us.

6. CASH ON DELIVERY

We offer Cash on Delivery (COD) on every order — you only pay once your order physically arrives. Please ensure someone is available at the delivery address to receive and pay for the order.

7. FAILED OR MISSED DELIVERIES

Our delivery partners will typically attempt delivery more than once if you're unavailable. Please ensure your address and phone number are accurate and up to date at checkout, as incorrect delivery details may result in delays or a failed delivery attempt.

8. DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or different from what you ordered, please refer to our Refund & Replacement Policy (/policies/refund-policy) for how to report the issue and request a replacement.

9. QUESTIONS

If you have any questions about your shipment or this policy, please contact us at tkmvp24@gmail.com.